Frequently Asked Questions 🐾

All of our products are dispatched directly from our US fulfillment centers in California and New Jersey!

• Order Processing Time: 1–3 business days (Mon–Fri).
• Shipping Time: 3–7 business days via USPS, FedEx, or trusted local carriers.

You will receive an automated tracking link via email as soon as your order ships out.

Yes, 100%! We offer Free Standard Shipping on all orders across the contiguous United States, with no minimum purchase required.

Currently, we focus on delivering the best experience to pet parents within the contiguous United States. We do not offer international shipping or delivery to PO Boxes at this time.

Once your package is shipped, we will automatically send you a shipping confirmation email containing a direct tracking link. You can click that link anytime to monitor your shipment status in real-time.

While rare, carrier delays can occasionally occur during peak seasonal periods. If your tracking status hasn't updated for more than 5 business days, please contact our support team at support@pawsomevibe.com, and we will gladly investigate or issue a free replacement!

100% Yes! Your pet's health and safety are our top priorities. All of our felt cat towers, wooden furniture, and cozy beds are crafted from pet-safe, eco-friendly, and non-toxic materials designed for daily comfort.

Detailed dimensions, weight capacities, and sizing guides are listed on every individual product page. If your furry friend is between sizes or loves extra room to stretch out, we always recommend choosing the larger option for maximum comfort!

Yes! Our modular felt cat towers feature simple slot-interlocking structures that require zero special tools and can be assembled in under 10 minutes. For wooden pet furniture, step-by-step visual instruction manuals and all necessary hardware are included in the box.

• Felt Structures: Simply wipe down with a lint roller, vacuum attachment, or damp cloth to remove pet hair and dust.
• Removable Cushions & Covers: Machine washable on gentle cold cycle, or hand wash with mild detergent and air dry flat.

We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, as well as Express Checkout options including Apple Pay and Google Pay. All transactions are 100% encrypted and secure.

We process orders quickly to ensure fast delivery! If you need to modify your shipping address or cancel an order, please email us at support@pawsomevibe.com within 2 hours of placing your order. Once an order enters fulfillment or ships, it cannot be canceled.

Absolutely. Our store uses industry-standard SSL encryption and highly secure payment processors to ensure all your personal data and financial details are fully protected.

We want you and your pet to love every purchase! If you are not completely satisfied with your order, you can return unused items in their original packaging within 30 days of delivery for a full refund or exchange.

Don't worry! If your package arrives damaged during transit or is missing a part, please email us at support@pawsomevibe.com with your order number and a quick clear photo/video of the issue within 7 days of receiving it. Our US team will immediately dispatch a free replacement part or full replacement at no extra cost to you.

Simply reach out to our customer care team at support@pawsomevibe.com with your order number. We will guide you through the easy return process and provide the return warehouse instructions.