Shipping policy

Processing Time

1 - 3 Business Days

Order verification & packaging

Standard US Shipping

3 - 7 Business Days

Delivered via USPS, UPS, FedEx, GOFO & trusted regional partners

Shipping Cost

100% FREE

For all contiguous US orders

1. Shipping Destinations & Exclusions (US Only)

At PawsomeVibe, we operate strictly as a domestic US store and currently ship exclusively within the 48 contiguous United States and Washington, D.C.

• Contiguous US (48 States & D.C.): Every eligible order automatically qualifies for 100% FREE Standard Shipping — no minimum purchase or promo code required.
• Non-Shipping US Regions: We currently do NOT ship to Alaska, Hawaii, U.S. Territories (including Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands), or APO/FPO military addresses.
• No International Shipping: We currently do NOT ship to Canada or any international destinations outside the United States.

Please note: We are unable to process or ship orders to international addresses or non-eligible US territories. Any orders placed with a shipping address in these non-serviced zones will be automatically canceled and fully refunded.

2. Processing & Delivery Timeline

We work closely with our dedicated US fulfillment partners to process and ship your pet gear as quickly as possible.

• Processing Time: 1 to 3 business days (Order prep & quality check)
• Transit Time: 3 to 7 business days
• Total Delivery Estimate: 4 to 10 business days

Business days are Monday through Friday, excluding weekends and federal holidays.

3. Real-Time Order Tracking

As soon as your package is dispatched and assigned a tracking number from our trusted carrier partners (including USPS, UPS, FedEx, GOFO, or local couriers), we will immediately send a shipping confirmation email directly to you.

This email contains your official Tracking Number and a direct link to track your package's status in real time. Please allow 24–48 hours after receiving your confirmation email for carrier systems to display initial tracking updates.

4. Address Accuracy & Order Changes

Please review your shipping address carefully before completing your purchase. If you need to correct an address, please email us at support@pawsomevibe.com within 2 hours of placing your order. We will do our absolute best to accommodate your request; however, once an order is processed by our fulfillment center, address changes can no longer be guaranteed or applied.

5. Lost, Stolen, or Delayed Packages

While we partner with reputable national and regional carriers (including USPS, UPS, FedEx, DHL, GOFO, and local delivery partners), PawsomeVibe is not directly responsible for packages marked as "Delivered" that are subsequently lost or stolen.

If your tracking shows delivered but you haven't received your package, please verify around your property or check with family members/neighbors. If it remains missing after 48 hours, reach out to our team at support@pawsomevibe.com and we will assist you in opening an official claim with the postal carrier.