Refund policy

30-Day Window

30 Days To Return

From the date of package delivery

Easy Replacement

Damaged On Arrival?

Instant reshipment with photo proof

Fast Refunds

5 - 10 Business Days

Back to your original payment method

1. 30-Day Money-Back Guarantee

We stand behind the quality of our pet products. You have 30 days from the date your package is delivered to request a return or refund.

To be eligible for a standard return, your item must be in the same condition that you received it — unused, unworn, unwashed, free of pet hair, and in its original packaging with all original tags attached.

2. Damaged, Defective, or Incorrect Items

Did your package arrive damaged, defective, or with the wrong item? Please don't worry! We will resolve this for you immediately.

Please inspect your order upon reception and contact us within 7 days of delivery at support@pawsomevibe.com with:

• Your Order Number (e.g., #PV1001)
• A clear photo or short video showing the issue/damage

✨ Once verified, we will dispatch a brand-new replacement free of charge or issue a full refund — no need to return the damaged item!

3. How to Initiate a Standard Return

To start a return, please follow these simple steps:

1. Contact our support team at support@pawsomevibe.com with your Order Number and reason for return.
2. Our customer support team will review your request and issue a Return Merchandise Authorization (RMA) along with the exact US warehouse return address.
3. Pack the item securely in its original packaging and ship it back using a trackable shipping service.

⚠️ Important Note: Please DO NOT send your purchase back to the manufacturer or address on the original shipping label without contacting us first. Returns sent without prior approval cannot be accepted or refunded.

4. Return Shipping Fees, Exchanges & Restocking

• Restocking Fees: We charge $0 restocking fees! You will never be charged a hidden fee to restock an item.
• Exchanges: Need a different size or color for your pet? The quickest way is to initiate a return for your original item, and place a new order for the preferred size once approved.
• Return Shipping Costs: For preference-based returns or sizing exchanges, the customer covers the return shipping costs. If the return is due to our error (damaged, defective, or incorrect item sent), PawsomeVibe covers 100% of the replacement or return shipping costs.

5. Non-Returnable / Hygiene Exceptions

For the health, safety, and hygiene of all pet companions, certain types of items cannot be returned:

• Used or heavily chewed pet toys / bedding showing hair or odor
• Opened pet grooming supplies or hygiene products
• Customized or personalized pet accessories
• Gift cards or items marked as "Final Sale"

6. Refund Processing Time

Once your returned package is received and inspected by our warehouse team, we will send you an email notifying you of the approval or rejection of your refund.

If approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment within 5 to 10 business days (depending on your bank's processing time).